Refund Policy

Autumn Conn Psychotherapy is committed to providing high-quality professional services. This Refund Policy outlines how payments, cancellations, missed sessions, and refunds are handled.

Session Fees & Payment

Payment is due at the end of each therapy session, unless otherwise agreed upon. Payments are typically made via e-transfer, and receipts are provided for insurance reimbursement purposes. We do not offer direct billing to insurance providers.

Cancellations & Missed Appointments

We require at least 24 hours’ notice to cancel or reschedule an appointment.

Cancellations made with less than 24 hours’ notice will be charged 50% of the session fee
Missed appointments (no-shows) will be charged 100% of the session fee
Late arrivals may result in a shortened session, with the full fee still applying

This policy helps protect reserved time and ensures fairness to all clients.

Refunds for Therapy Sessions

Refunds are not provided for completed therapy sessions.

Refunds may be considered in limited circumstances, such as:

Therapist-initiated cancellations
Billing errors
Accidental duplicate payments

Approved refunds will be processed to the original payment method when possible.

Insurance & Reimbursement

Clients are responsible for submitting receipts to their insurance provider. Refunds are not provided if an insurance provider declines reimbursement.

Questions or Concerns

If you have questions about billing or refunds, please contact:
connpsychotherapy@gmail.com

Contact Information

Autumn Conn Psychotherapy
Ontario, Canada
Email: connpsychotherapy@gmail.com