Privacy Policy

Autumn Conn Psychotherapy (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you visit our website or use our services.

By using this website, you agree to the practices described below.

Information We Collect

We may collect personal information when you:

Contact us through website forms or email
Book a consultation or therapy session
Subscribe to updates or communications
Browse our website (via cookies or analytics tools)

This information may include:

Name
Email address
Phone number
General inquiry details
Website usage data

We do not intentionally collect sensitive personal health information through website forms unless you choose to provide it.

How We Use Your Information

Personal information may be used to:

Respond to inquiries
Schedule appointments
Provide services
Improve website performance and user experience
Send optional updates or communications
Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

Confidentiality & Psychotherapy Services

If you engage in psychotherapy services, your personal health information is protected under Ontario’s Personal Health Information Protection Act (PHIPA) and professional standards set by the College of Registered Psychotherapists of Ontario (CRPO).

Clinical records are stored securely and accessed only when necessary for client care, supervision, legal obligations, or safety concerns.

Disclosure of Information

We may disclose personal information only:

With your consent
If required by law (e.g., court orders or subpoenas)
If there is risk of serious harm to you or others
For administrative or billing purposes where applicable

We do not share personal information for marketing purposes.

Cookies & Website Analytics

This website may use cookies and analytics tools (such as Wix Analytics or Google Analytics) to understand visitor activity and improve website performance.

You can disable cookies through your browser settings at any time.

Data Storage & Security

We take reasonable steps to protect personal information using secure systems and administrative safeguards. While we strive to protect your data, no online transmission can be guaranteed to be completely secure.

Third-Party Services

Our website may link to third-party platforms such as scheduling tools, payment processors, or social media sites. We are not responsible for the privacy practices of external websites.

Your Privacy Rights

You have the right to:

Request access to your personal information
Request corrections
Withdraw consent where applicable
Ask questions about how your information is managed

To make a request, contact:
connpsychotherapy@gmail.com

Updates to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page.

Contact Information

Autumn Conn Psychotherapy
Ontario, Canada
Email: connpsychotherapy@gmail.com